Shipping and Returns

Shipping

We will ship your order using the safest fastest and most reliable method on hand within 3 working days of your order. Berry blu will select the appropriate dispatch method and carrier when you order. It is not possible to choose a carrier or dispatch method.

Returns Policy

We are able to accept returns, so long as:

  • We receive notice of your wish to return within 14 days of your receipt of the order.
  • The goods you wish to return have not been used and are in their original packaging.

If you wish to return an item, please submit a return request and provide the following:

  • Your name and contact details
  • The name of the item you wish to return
  • Your order number
  • Your reason for returning the item

The customer is responsible for return shipping unless the reason for return is that the item is defective.  In the case of defective goods, So that we can get this fixed for you please go to our ‘Contact Us’ form and let us know the issue. We will refund the retail price and the initial cost of shipping, and pay for return shipping if necessary.  Once we receive the returned item we will issue a refund as soon as possible.